Terms of service

Ziya Blue Terms of Service

Effective Date: November 2026

Welcome to Ziya Blue. Throughout the site, the terms “we”, “us”, and “our” refer to Ziya Blue. Ziya Blue offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein (such as our Privacy Policy and Return & Refund Policy). If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state, or territory of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. General Conditions & Anti-Bot / Anti-Reseller Policy

We reserve the right to refuse service to anyone for any reason at any time.

  • Personal Use Only: Products purchased from Ziya Blue are intended for personal use and gifting, not for unauthorized commercial resale.

  • Quantity Limits & High-Demand Drops: For limited-release, retired, or high-demand merchandise (including, without limitation, Jellycat® collections), we reserve the right to limit the quantities of any items that we offer per person, per household, per billing/shipping address, or per order.

  • Prohibition of Automated Purchasing: The use of automated bots, scripts, scrapers, or checkout bypass software to monitor inventory or purchase high-demand drops is strictly prohibited. We reserve the right to immediately cancel any order suspected of utilizing automated purchasing tools or belonging to unauthorized resellers/scalpers, and to block associated IP addresses and payment methods.

3. Products, Live Goods & Availability

  • Product Display: We have made every effort to display as accurately as possible the colors, textures, and images of our products that appear at the store. We cannot guarantee that your computer monitor's or mobile screen's display of any color will be completely accurate.

  • Live Plants: Live plants are perishable biological organisms that naturally vary in size, shape, foliage count, and variegation. By purchasing a live plant from Ziya Blue, you acknowledge that your plant may differ slightly from studio sample photos and that all live plant purchases are subject to our strict Return & Refund Policy (including mandatory continuous unboxing video verification within 24 hours of delivery for Dead-on-Arrival claims).

  • Stock Availability: Adding an item to your online shopping cart does not reserve the inventory. Inventory is only allocated once checkout and payment processing are fully completed. All descriptions of products or product pricing are subject to change at any time without notice.

4. Pricing, Billing & Account Accuracy

  • Currency & Taxes: All prices are listed in Canadian Dollars (CAD) unless otherwise noted. Applicable federal and provincial sales taxes (HST/GST/PST) are calculated at checkout based on the shipping destination.

  • Order Acceptance & Cancellation: We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order (for example, due to an unexpected inventory discrepancy between our physical store and online warehouse, or a pricing error), we will attempt to notify you by contacting the email and/or phone number provided at the time the order was made, and issue a full refund for any unfulfilled items.

  • Accurate Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including a valid email address and accurate shipping address. Ziya Blue is not responsible for lost or returned packages resulting from incomplete or incorrect shipping addresses entered by the customer at checkout.

5. Shipping, Risk of Loss & In-Store Pickup

  • Dispatch & Free Shipping: Most weekday orders are packed and dispatched within 24 hours from our Hamilton, Ontario hub. Orders over $100 CAD (before taxes and after discounts) qualify for free standard shipping within Canada.

  • Risk of Loss & Weather: Once an order has been handed over to the third-party shipping carrier, risk of loss and title for such items pass to you, subject to our customer support policies. Customers ordering live plants are responsible for retrieving delivered packages promptly upon carrier drop-off so plants are not left exposed to freezing temperatures or extreme heat.

  • Hamilton In-Store Pickup: If you select local pickup at our CF Lime Ridge Mall location, you will receive an email notification once your order is ready. Please bring your order confirmation and valid photo ID when picking up your order. Orders not picked up within 14 days of notification may be canceled and refunded (excluding perishable live plants, which must be picked up within 72 hours of notification to ensure plant health).

6. Promotional Codes & Gift Cards

  • Promo Codes: Promotional discount codes (such as our 10% newsletter welcome code) must be entered at checkout prior to completing your purchase and cannot be applied retroactively to completed orders. Unless explicitly stated otherwise, promotional codes cannot be combined with other discounts and may exclude specific limited-edition collections or gift cards.

  • Gift Cards: Ziya Blue gift cards are non-refundable, cannot be redeemed for cash (except where required by provincial law), and do not expire.

7. Returns & Refunds

All returns, exchanges, and Dead-on-Arrival (DOA) plant claims are governed strictly by our Return & Refund Policy, which is incorporated into these Terms of Service by reference. Please review our Return & Refund Policy prior to completing your purchase.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (c) to submit false or misleading information (including fraudulent chargebacks or altered unboxing videos); (d) to upload or transmit viruses or any other type of malicious code; or (e) to interfere with or circumvent the security features of the Service.

9. Disclaimer of Warranties; Limitation of Liability

To the maximum extent permitted by applicable Ontario and Canadian consumer protection laws, we do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

In no case shall Ziya Blue, our owners, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost savings, or replacement costs, arising from your use of any of the service or any products procured using the service (including pet or human ingestion of toxic houseplants, or improper use of plush toys). Where provincial laws do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law, and shall not exceed the purchase price of the product(s) in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ziya Blue and our owners, affiliates, partners, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

11. Severability & Governing Law

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, with exclusive venue in the courts located in Hamilton, Ontario.

12. Changes to Terms of Service & Contact Information

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

Questions about the Terms of Service should be sent to us at:

Ziya Blue CF Lime Ridge Mall 999 Upper Wentworth St., Unit 233 Hamilton, ON L9A 4X5, Canada Email: info@ziyablue.com